Help & Support

Frequently Asked Questions (FAQ)

Account & Access

Q: Do I need to pay to use Contract Coach?
A: No, Contract Coach offers free modules that may be accessed without cost upon registration. At your election, you may subscribe at any time to “All Access” to access all modules and leverage additional functionality available only in the subscription services.

Q: How do I sign up or log in?
A: Click “Start for Free” on the homepage, or click “Sign In” if you already have an account.

Q: I forgot my password. How do I reset it?
A: No password is needed to log into Contract Coach! Simply enter your email and verify your account with the “One Time Passcode” or “OTP”

Subscription & Billing (All Access Pass)

Q: What is the “All Access Pass”?
A: The All Access Pass unlocks premium content: including the full library of negotiation topics, example language, advanced strategies, the ability to create “Cases” and save shortcuts, plus direct support/feedback.

Q: What are the pricing options?
A: We offer monthly and annual plans. Please find our current offerings on the home page.

Q: Can I cancel anytime?
A: Yes, you can cancel on your billing page; your access remains until end of the paid period.

Using the Platform & Features

Q: What kind of contract types does Contract Coach cover?
A: We currently support common contract types including Non-Disclosure Agreements and Services Agreements. Stay tuned, Contract Coach may offer more contract types and features in future releases!

Q: What does “Understand the Issues / State your Position / Make an Argument / Example Language / Fallbacks” mean?
A: Each topic module walks you through a structured approach:

• Understand the Issues: insights on potential issues involved in common contract topics.
• State your Position: suggestions for how to articulate your stance.
• Make an Argument: strategic arguments supporting your position.
• Example Language: sample contract language based on your position.
• Fallbacks: reasonable compromise options if negotiations stall.

Q: I want to store contract clauses or revisit arguments — can I save my work?
A: Yes. With All Access Pass, you can create “Cases” and save shortcuts for reuse. You may also revisit recently visited topics with any account.

Support & Feedback

Q: How do I contact support?
A: You may reach us via contact@contract.coach.

Q: I found an issue / the site won’t load — what should I do?
A: Please do the following:

1. Double-check your internet connection and make sure JavaScript is enabled.
2. Try reloading the page.
3. If problem persists, contact us via us via contact@contract.coach with a description (your device/browser, what happened, and a screenshot if possible).

Q: Is my data private and secure?
A: Yes. We take privacy seriously. Please refer to our Privacy Policy and Terms of Use.

When to Contact Us — and What to Include

If you can’t find the answer in the FAQ — or if something isn’t working — please reach out via our support email at contact@contract.coach.

When you do, it helps if you provide:

• A short description of your issue or question
• Relevant context (account email, plan type, what page you were on, browser/device)
• If reporting a bug: screenshot or exact error message

We aim to respond as soon as possible — and often within 24–48 hours.

Tips & Resources

• Bookmark this Help page so you can return quickly.
• If you’re new, start with the free modules to get a feel for how Contract Coach works before upgrading.
• Use the “Positions” and “Arguments” sections as starting points — but adapt them to your specific situation; always read full contracts carefully.